Frequently Asked Questions
Find answers to common questions about our security services in Maryland and Washington, D.C., including coverage options, service areas, scheduling, pricing, and how to request professional security. Esta conversa está sendo útil até agora?Frequently Asked Questions
What areas do you serve?
Arseas Security Services is based in Germantown, Maryland, and serves clients in Maryland and the Washington, D.C. metropolitan area. Availability varies by location and assignment. Call 443-966-5502 to confirm service for your address.
What types of properties do you protect?
Potential assignments include commercial properties, offices, residential communities, retail locations, construction sites, events, parking areas, and other client locations. Every request is reviewed to determine whether the assignment fits our services and staffing.
Do you provide armed and unarmed security?
The customer must confirm which officer classifications Arseas is currently licensed and staffed to provide. The live website should list only services that are legally authorized and available for the requested jurisdiction.
Can I request temporary or event-only coverage?
Yes, clients may request short-term or event-based coverage. Availability depends on the date, hours, location, number of personnel needed, duties, and advance notice.
Do you offer ongoing security contracts?
Clients may request recurring security coverage for a property or operation. The final schedule, scope, rate, and term are established in a written service agreement.
How do you determine the right level of coverage?
We begin by discussing the property, operating hours, access points, visitor activity, past concerns, existing procedures, and the client’s priorities. A proposal can then describe a recommended schedule and scope.
Can security personnel control access to our property?
Access-control support may include observing entrances, checking credentials or visitor authorization, following sign-in procedures, and notifying designated contacts. Exact duties must be defined by the client’s policy and the written service agreement.
Do security officers make arrests?
Security personnel are not a substitute for law enforcement. Their authority and permitted actions depend on applicable law, licensing, training, site policy, and the circumstances. When appropriate, security personnel may observe, document, notify the client, and contact emergency services or law enforcement.
Will we receive incident reports?
Reporting requirements can be included in the assignment plan. Depending on the service, documentation may address incidents, unusual observations, safety concerns, access issues, or other matters identified by the client.
Can you work with our property manager or event coordinator?
Yes. Clear coordination is important. A client should identify authorized contacts, emergency contacts, escalation procedures, and who may change instructions or schedules.
How far in advance should I request service?
Contact us as early as possible, especially for large events, multi-officer assignments, overnight coverage, or recurring schedules. Short-notice requests may be considered but are not guaranteed.
How much do security services cost?
Pricing depends on the location, schedule, duties, risk considerations, personnel requirements, length of assignment, and other operational factors. Contact us for a customized proposal.
Are services available 24 hours a day?
Coverage may be scheduled for daytime, evening, overnight, weekend, or other hours depending on availability. The live website should not advertise 24/7 dispatch or guaranteed immediate coverage unless the customer confirms it.
How do I request a quote?
Call 443-966-5502 or submit the website contact form with your name, organization, service address, requested dates and hours, type of property, and a brief description of your needs.